artscan.

    Delete your ArtScan account

    Request deletion in ArtScan or by email, even if you no longer have the app.

    In the app

    1. Open ArtScan and go to Settings → Account.
    2. Choose Delete Account and follow the confirmation steps.

    Without the app

    Email support@artscan.app with the subject “ArtScan account deletion request.” Send it from the email associated with your ArtScan account, or include that email so we can locate the account.

    We may ask you to verify account ownership before deletion. Do not send your password, payment-card details, or verification codes.

    What is deleted

    Your ArtScan account and associated cloud collection, artwork photos, labels, and saved account data are scheduled for deletion. Some deletion steps run in the background and may take additional time.

    What may remain

    Photos in your phone’s photo library and locally stored artwork are separate from cloud data. Limited records may be retained where necessary for legal obligations, security, fraud prevention, or resolving disputes. Residual copies may remain temporarily in backups or delayed-cleanup systems until their normal deletion cycles complete. See our Privacy Policy for retention details.

    Cancel your subscription separately

    Deleting an account does not cancel a subscription. Use Apple’s subscription settings for App Store purchases or Google Play subscriptions for Google Play purchases.